Process to book a room

HILTON TOKYO HOTEL (event hotel)

IMPORTANT NOTES:

Rooms in the IFFO block are for registered delegates and only one room per delegate can be booked which must be in the same name of the registered delegate.
With regard to the accommodation deadline, this relates to rooms in the IFFO block at the event hotel. However, please note that if all block rooms sell before the deadline, it will be necessary for delegates to make their own alternative arrangements. Therefore, we encourage you to register early.
HOTEL’S CANCELLATION POLICY - Cancellations can be made without charge up to 14 days prior to your arrival date. For cancellations received 13 days or fewer before the arrival date, a cancellation fee equal to the entire stay will apply. Accommodation cancellation cut-off is based on JST local time in Japan.

Delegates should fully read the important CHANGES and CANCELLATIONS policy / deadlines.

To BOOK a room:

IFFO has agreed a group room rate at the event hotel. However, to book a guestroom from the IFFO block, registered delegates will need to book direct with the hotel via a special link. Once you have registered to the event, you will receive a confirmation email that will include the link to book a room.

The hotel recommends logging in to your Hilton Honors account - or creating one and logging in - at the time of booking. This ensures the reservation is linked to your Hilton Honors account, making it easier to manage any changes. Hilton Honors members can also enjoy benefits such as earning points and other exclusive perks.

A reminder of the room types and rates is available via www.iffo.com/annual-conference-2025/rooms-and-rates.

To make a CHANGE to an existing reservation:

Delegates should do so as soon as possible direct to the Hilton Tokyo hotel via the same link used to book the room. However, in case of any issues, contact the reservations team via email to [email protected]. Please ensure to include your name and hotel reservation number (which can be found in your accommodation confirmation) in any communication with the hotel. The hotel will not be able to consider your request without this reference number.

A reduction in the number of nights booked can be made with no penalty up to 14 days prior to your arrival date. For any reductions received 13 days or fewer before the arrival date, you will be charged for 100% of the total nights cancelled (room rate, service charge and tax). This is based on JST local time in Japan.

To CANCEL a room booking:

To cancel a room, delegates should do so as soon as possible. Cancellations can be made without charge up to 14 days prior to your arrival date. For cancellations received 13 days or fewer before the arrival date, a cancellation fee equal to the entire stay will apply. Accommodation cancellation cut-off is based on JST local time in Japan.

Delegates should contact the Hilton Tokyo hotel direct via the same link used to book the room. However, in case of any issues, contact the reservations team via email to [email protected].

In case of no-shows on the due day of arrival, a refund will not be possible and you will be charged for the TOTAL amount of your entire booking.